Frequently Asked Questions

Have a question? We might already have the answer! Check out the frequently asked questions below about orders, shipping, returns, and more.

Orders

CAN I CHANGE OR CANCEL MY ORDER?

Unfortunately, we cannot change placed orders. You do have a 14-day return period for online purchases. Please note: a €37 processing fee applies to returns, and the original shipping costs are non-refundable. For changes or cancellations within this period, please contact us here .

CAN I CHANGE OR CANCEL MY ORDER?

We don't offer an immediate exchange service, but you are legally entitled to a 14-day return period for online purchases. Within this period, you can return items without giving a reason. For a different size or color, simply place a new order and return the original item. Any discounts will be retained if you reorder the same model. A full refund will be issued upon receipt at our warehouse.

Shipping & Returns

WHICH COUNTRIES DO YOU DELIVER TO?

We deliver to the Netherlands, Belgium, Germany, Switzerland, Greece, Spain, France, Portugal and Luxembourg.

All orders are carefully processed and shipped to addresses in the Netherlands, Belgium, Germany, Switzerland, Greece, Spain, France, Portugal, and Luxembourg. International shipping outside these countries is currently unavailable.

For questions about possible delivery to other countries, please contact us .

HOW MUCH IS THE SHIPPING COST?

• Standard shipping: 6.80
• Free shipping from €79! 📦

All prices include VAT.

WHAT SHIPPING METHODS DO YOU OFFER?

You will automatically receive track & trace information to follow your package.

Account

DO I NEED AN ACCOUNT TO ORDER?

No, creating an account isn't required, but it is highly recommended. With an account, you'll have access to your order history, can easily change your addresses, and track your packages more quickly. You'll also automatically stay up-to-date on new products and exclusive offers.

DO YOU STORE MY PAYMENT DETAILS?

Absolutely not. We never have access to your payment details. These are handled entirely by Mollie, a secure payment service. Your bank details are therefore completely safe and are not stored by us.

Payment

WHICH PAYMENT METHODS DO YOU ACCEPT?

WHICH PAYMENT METHODS DO YOU ACCEPT?

We make online payments as easy and secure as possible. That's why we partner with the most trusted payment services.

Dutch Favorites
• iDEAL - Pay directly and securely from your own banking app

• Bancontact - For our Belgian customers

International Maps

• Visa, Mastercard & American Express

• All credit cards accepted worldwide

Smart & Fast
• Apple Pay - Pay with one tap

• Google Pay – Android friendly

• PayPal - Trusted Worldwide

Flexible Payment
• Klarna - Buy now, pay later

• Sofort - Direct bank transfer

Safety Guaranteed

All payments are processed by Shopify and Mollie – two of Europe's most trusted payment platforms.

Contact Us

Do you have questions about your order, or a general question?